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customer experience

Ep. 179: Insurance: From Disruption to Evolution

August 25, 2020

Shownotes Bryan Falchuk is an executive coach, TEDx presenter, and the author of The Future of Insurance. His book highlights first-hand accounts of insurers on how their businesses and organizations adapted to disruptions. Bryan’s writings have also been featured in top publications such as Inc. Magazine, Chicago Tribune, and the LA Times. He is also …

Read moreEp. 179: Insurance: From Disruption to Evolution

Ep. 176: Is B2B Distribution the Future of Insurance?

August 4, 2020

Shownotes Mitch Doust is the Executive Vice President at Cover Genius, a global insurtech company that provides protection for customers of the world’s largest online businesses. As Executive Vice President, he oversees the growth of their products and the company’s expansion across Canada, North America, and Latin America. Before working with Cover Genius, Mitch was …

Read moreEp. 176: Is B2B Distribution the Future of Insurance?

Ep. 169: From College to Multimillion Dollar Startup

June 16, 2020

Shownotes Sonny Patel is the Founder and CEO of Insurmi, a company that developed Violet. Violet is an A.I. assistant designed to help clients increase their revenue, lower operational expenses, and improve the insurance customer experience. Violet can sell policies, file claims, manage policy changes, and answer customer questions. As CEO, Sonny is responsible for …

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Ep. 165: Achieving Superior Commercial Collections

May 19, 2020

Shownotes Eric Allen is the President of Sixth Avenue West, a collection services company that primarily serves commercial insurance carriers, law firms, government contractors, and institutional lenders. He has over 15 years of experience in the insurance and human resources industries. His responsibilities as president include business development, quality assurance, and customer experience enhancement. Eric …

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Ep. 148: Journey From Intel to the Insurance Industry

January 21, 2020

Shownotes David “Dave” Davis is the Chief Technology Officer at Fudge Insurance, a family-owned, independent agency that offers custom-fit insurance policies to individuals, families, and businesses. Before joining Fudge Insurance, Dave spent 19 years with Intel as part of a cloud and data center support team. Because of his technical expertise, Dave’s responsibilities are focused …

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Ep. 141: Bring Your Brand To Life With Videos

December 3, 2019

Shownotes Charles Alexander is the owner of Your Charles Alexander, a video marketing company that provides explainer videos for those who are working in insurance, finance, and people in an advisory role. He is credited for being an expert social media marketer, business developer, and email marketer. Charles is also the Director of the Tennessee …

Read moreEp. 141: Bring Your Brand To Life With Videos
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